Refunds & Payments

Last updated 29 July 2026

How payments work on Urgent Rishta, and when a refund is possible.

The short version. Nothing renews automatically — a plan simply ends. If a payment fails or a plan never activates, you get your money back. Once you have used a plan to message people, we generally cannot refund it.

How you can pay

JazzCash
EasyPaisa
Bank transfer
Debit or credit card, where available

All payments are in Pakistani Rupees. Card payments are handled by our payment provider — we never see or store your card details.

When your plan starts

Card and wallet payments activate straight away.
Bank transfers and manual payments are confirmed by our team, which usually takes a few hours. Include the order number in the payment reference and send us the transaction ID — that is what lets us match your payment quickly.

You will receive an email receipt once your plan is active.

Nothing renews automatically

When a plan reaches its end date your account simply returns to the free plan. There is no automatic charge, no subscription to cancel, and no card kept on file for future billing. If you want to continue, you buy another plan.

Refunds

We will refund you

If you were charged and the plan never activated.
If you were charged twice for the same order.
If a technical fault on our side stopped you using what you paid for, and we could not fix it.
If you ask within 7 days of buying and have not yet used the paid features — that is, you have sent no messages and viewed no contact numbers under that plan.

We generally cannot refund

A plan you have already used to message members or view phone numbers. The service was delivered.
Not finding a match. We provide introductions, not outcomes.
Boosts and gifts once used, since they are consumed immediately.
An account removed for breaking the terms of use.
Time remaining on a plan you no longer want.

Wallet credit

Money added to your wallet can be spent on plans, boosts and gifts. It is not cash: it cannot be withdrawn or transferred, and unspent credit is not refundable except where a payment was taken in error.

How to ask for a refund

Contact us through the help page with your order number (on your receipt email), the amount and date, and what went wrong. We aim to reply within two working days. Approved refunds are returned by the method you paid with and usually take 5–10 working days to appear, depending on your bank or wallet provider.

Something looks wrong on your statement

Tell us before raising a dispute with your bank. Most cases are a transfer we have not yet matched to an order, and we can usually resolve it the same day.

Prices

Prices are shown on the plans page and may change. A change never affects a plan you have already bought — you keep what you paid for, until it expires.

Contact us

If anything here is unclear, or you want to exercise any of the rights described, please get in touch.
Use the help & support page.